Privacy
How we handle personal information.
This page explains what Lamp collects, why we hold it, and what you can ask us to do with it.
Who we are
Lamp Solutions Private Limited (company registration no. 399278/83/84), with its registered office at Ward No. 6, Ramkot, Nagarjun Municipality, Kathmandu, Nepal, operates the products offered under the Lamp name. If you have a question about this policy, write to hello@lamp.solutions and it will reach a person.
What this policy covers
This policy covers Purja, Jimmaa and the Lamp Capture early-access form. Lamp Capture's recordings are not covered by this policy yet. We will publish how Lamp Capture handles recordings before it opens beyond early access. If you have a question about a recording, write to hello@lamp.solutions.
Lamp Capture early-access sign-ups
When you ask to join Lamp Capture early access, we collect what you type into the form. That is your name, your work email, your company or team name, your team size, where your meetings happen, the languages spoken in your meetings, your country, anything else you choose to write, and whether you agreed to be emailed about early access. We also record the date you signed up and the page you used. We use these details to contact you about early access and to plan who we invite. We do not sell them, and we do not use them for advertising. You can ask us to delete your details at any time by writing to hello@lamp.solutions.
What we collect
Account details for the people who sign in to a workspace. Business information a customer chooses to connect, such as a product catalog, policies or saved replies. Conversation data received from the messaging channels a customer connects. Ordinary technical records needed to run and secure the service.
Why we hold it
To operate the product a customer has asked for, to keep it working and secure, and to meet obligations we are subject to. We do not sell personal information, and we do not use a customer's conversations to market to their customers.
Messaging channels
When a customer connects a channel such as Instagram, Messenger or WhatsApp, we receive conversation data through that platform's official interfaces. That platform's own terms continue to apply to the data alongside this policy, including any limits it places on how long the data may be kept.
Service providers
We rely on a small number of providers to host the service, store data, send email and generate drafts. They act on our instructions and may only use the information to provide their part of the service.
This website
We count visits to lamp.solutions with Vercel Web Analytics. It uses no cookies and does not personally identify you. To tell visits apart it uses a temporary identifier that resets every day. We see totals such as pages viewed, the site that sent a visit, and country and device type.
How long we keep it
We keep information for as long as it is needed to provide the service to the customer who supplied it. When a workspace is closed, we remove or anonymise the information it held, except where we are required to retain something.
Your choices
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Where a business uses our products to talk to its own customers, that business decides what is collected, and requests are best directed to them first.
Changes
If this policy changes in a way that affects you, we will post the new version here.