Data deletion
Ask us to delete your data.
You can ask Lamp to remove information held by Jimmaa or another Lamp product. A person will confirm the request and keep you updated.
How to make a request
Email hello@lamp.solutions with the subject “Data deletion request”. Include the email address connected to your account or workspace and the name of the business you contacted. Please do not send passwords, access tokens or payment details.
If you used Instagram, Facebook or WhatsApp
Tell us which service you used, the username or phone number associated with the conversation, and the name of the business you messaged. You can also remove Jimmaa from the connected apps section of your Meta account, but email us if you want the associated records deleted as well.
What we delete
Once we verify the request, we remove the personal information in scope, including messages and comments, contact and customer records, connected-account access tokens, and related account or workspace data. We also revoke connected-account access where applicable.
How long it takes
We aim to confirm your request within seven days and complete deletion within 30 days. If the request is complex or we must keep a limited record to meet a legal obligation, we will explain what remains and why.
Questions
Lamp Solutions Private Limited is based in Kathmandu, Nepal. For questions about deletion or privacy, email hello@lamp.solutions.